Welcome to Pawn Superstore - Cherry Berry Emporium/Pineapple Parade
Our Return Policy
At Cherry Berry Emporium/Pineapple Parade's Pawn Superstore, we understand the importance of customer satisfaction. That's why we offer a hassle-free return policy designed to make your shopping experience pleasant and worry-free. Read on to learn more about our return process, guidelines, and conditions.
Return Process
Returning an item to Pawn Superstore is simple. Just follow these easy steps:
- Contact our customer support team via phone or email within 30 days of receiving your purchase to initiate the return process.
- Provide our team with your order details, including the item(s) you wish to return, along with the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization code.
- Securely package the item(s) in the original packaging or a suitable alternative, ensuring it is protected during transit.
- Attach the return authorization code to the package.
- Ship the package back to our designated return address using a trusted shipping carrier.
- Once we receive the returned item(s), our team will inspect them for any damages or signs of wear.
- If the item(s) meet our return conditions, we will issue a refund or provide an exchange, based on your preference.
Return Guidelines and Conditions
When returning an item to Pawn Superstore, please keep in mind the following guidelines and conditions:
- All items must be returned within 30 days of the delivery date.
- The item(s) must be in their original condition, unused, and in the same packaging as received.
- Any accompanying tags, labels, or accessories must be intact and included with the return.
- Items that are damaged, altered, or show signs of wear may not be eligible for a full refund.
- We cannot accept returns for customized or personalized items, unless there was an error on our part.
- Refunds will be issued using the original method of payment.
- Shipping and handling charges are non-refundable, unless the return is due to our error.
- Please allow up to 14 business days for your return to be processed and the refund or exchange to be issued.
Contact Us
If you have any questions, concerns, or require further assistance regarding our return policy, don't hesitate to reach out to our friendly customer support team. We are here to help you!
Thank you for choosing Cherry Berry Emporium/Pineapple Parade's Pawn Superstore. We value your business and strive to provide you with the best shopping experience possible.
