Return/Exchange Policy - Cherry Berry Emporium/Pineapple Parade

Easy Returns and Hassle-Free Exchanges

At Cherry Berry Emporium, we believe in providing our customers with the best shopping experience possible. That's why we have a comprehensive return and exchange policy in place. We understand that sometimes things may not work out as expected, and we want to make the process as easy and seamless as possible for you.

30-Day Return Policy

We offer a generous 30-day return policy on all our products. If you are not completely satisfied with your purchase, simply get in touch with our customer service team within 30 days of receiving your order, and they will guide you through the return process.

Please note that any returned items must be unused, in their original packaging, and in the same condition as when you received them. We also require proof of purchase, such as your order confirmation or receipt.

Exchange Your Purchase

If you would like to exchange your purchase for a different size, color, or style, we are happy to accommodate your request. Simply contact our customer service team within 30 days of receiving your order, and they will assist you with the exchange process.

Exchanges are subject to availability, and the item being exchanged must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase is also required.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these simple steps:

1. Contact our customer service team via phone or email within 30 days of receiving your order.
2. Provide them with your order details and the reason for the return or exchange.
3. Our customer service team will guide you through the next steps, including providing you with a return authorization number and the return address.
4. Ensure the item is securely packaged, including all original accessories and documentation.
5. Send the package back to us using a trackable shipping method.
6. Once we receive and inspect the returned item, we will process your refund or exchange accordingly.

Exceptions and Conditions

While we strive to provide a hassle-free return and exchange process, there are a few exceptions and conditions to keep in mind:

• Customized or personalized items are not eligible for return or exchange unless they arrive damaged or defective. In such cases, please contact our customer service team immediately.
• Used, damaged, or items not in their original condition may not be eligible for a full refund or exchange. We reserve the right to assess the condition of the returned item before processing the refund or exchange.
• Please note that the customer is responsible for any return shipping costs unless the return is a result of our error.
• Refunds will be processed in the original form of payment used for the purchase. Please allow for up to 7 business days for the refund to be reflected in your account.

Customer Satisfaction is Our Priority

At Cherry Berry Emporium, we strive to provide a pleasant and satisfying shopping experience for all our valued customers. If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our dedicated customer service team. We are here to assist you and ensure your complete satisfaction.

Thank you for choosing Cherry Berry Emporium!