Store Policies
Returns
At Cherry Berry Emporium/Pineapple Parade, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Please review the details below:
Eligibility
In order to be eligible for a return, the item(s) must be unused and in the same condition that you received them. They must also be in the original packaging.
Process
To initiate a return, please contact our customer service team within 30 days of receiving your order. They will provide you with a Return Merchandise Authorization (RMA) number and guide you through the return process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.
Shipping
We offer fast and reliable shipping options to ensure your order reaches you in a timely manner.
Processing Time
Orders are typically processed and shipped within 1-2 business days. During peak seasons or promotional periods, processing time may be slightly longer. We strive to keep you updated regarding any delays.
Shipping Methods
We offer various shipping methods to accommodate your needs. You can choose from standard shipping, express shipping, or expedited shipping at checkout.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method and destination. You can preview the shipping costs before finalizing your purchase.
Privacy
Your privacy is of utmost importance to us at Cherry Berry Emporium/Pineapple Parade. We are committed to protecting and safeguarding any personal information you provide during your visit to our website.
Collection of Information
When you place an order or create an account with us, we may collect certain personal information such as your name, email address, shipping address, and payment details. Rest assured that this information is securely stored and used solely for order processing and customer service purposes.
Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website is encrypted using Secure Sockets Layer (SSL) technology to ensure your data is transmitted securely.
Third-Party Services
We may use trusted third-party services to help us in running our business efficiently. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Customer Service
We take pride in offering exceptional customer service at Cherry Berry Emporium/Pineapple Parade. Our dedicated support team is here to assist you with any questions, concerns, or feedback you may have.
Contact Us
You can reach our customer service team through various channels. You can send us an email, call our toll-free number, or use the live chat feature on our website. We strive to respond to all inquiries promptly and efficiently.
Feedback and Reviews
We value your feedback and encourage you to leave reviews about your shopping experience with us. Your input helps us improve our products and services and ensures that we continue to provide the best possible experience for our customers.
Thank you for taking the time to review our store policies. If you have any further questions or need assistance, please do not hesitate to reach out to us. We are here to help!
